Crisis Support Worker Role

Crisis Support Worker Role

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Job Application Pack

Crisis Support Worker


‘Disability Stockport changed my life. My self-esteem was at rock bottom. I struggled with mental health. People have noticed a physical change in my appearance. I look after myself better. Because of this I’m now asked by people where to get help. I used to feel I had become a burden to all. Now I can help others.’

  Member comment  

Role: Crisis Support Worker

  Salary:                                    £25,481 for full time equivalent 37hrs + sleep-in £50 per night Contract:                              Initial contract 12 months. Subject to annual review Location:                              Various locations Department:                        Stockport Centre for Independent Living Hours:                                      20 hours (part time). Evenings/sleep-ins and some days by agreement Annual Leave:                     4 weeks holiday plus Bank Holidays Pension:                                  Employer pension contribution Reports To:                           Stockport Centre for Independent Living Manager




About Disability Stockport

Founded in 1979, Disability Stockport is a disabled people’s user led organisation. This means that we are run and controlled by disabled people, with around three-quarters of our employees and volunteers classified as disabled. We seek to provide a voice for all disabled people in Stockport and Greater Manchester, and to enhance the independence of all our members and organisations we work with.   Together, we:

  • Provide support to adults experiencing one or more physical disabilities, learning disability, sensory loss and/or long term health condition.
  • Help enable people to have greater choice and control over their lives, engage in meaningful and rewarding activities, and have the support and skills they need to live independently.
  • Campaign on behalf of people with disability issues to ensure people are treated fairly, and work with a wide range of partner organisations to support the different needs and wants of our community.

    Website: Email:     Facebook:       @disabilitystockport  

How to Apply

  To apply, please send a detailed letter online via our website, email, or post, outlining why you are interested in the position and how your experience fits our requirements, plus a CV and completed Equal Opportunities form. Please use the subject line ‘SC Crisis Support.’ If you require further information (including printed forms, alternative format, or access support), please contact us at the above address. As an organisation run by and for disabled people, we particularly welcome applications from people with lived experience of disability.   Selection Process Guidance for Applicants During recruitment, the selection panel will be shortlisting based on what qualities, skills and experience you may bring to the role. The job description (next page) is an overview of the type of work the successful candidate will undertake and is not an exhaustive list   Disability Stockport is committed to equality for everyone and we encourage you to apply no matter what your age, caring responsibilities, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sexual orientation. We are an inclusive employer. We value difference and recruit by merit based on fair and open competition. We welcome candidates from all backgrounds and from all sectors. We are particularly committed to supporting applications from Disabled/ Deaf people and those from diverse backgrounds. We will support any access requirements you may have during the recruitment process and ensure that reasonable adjustments are in place as required by the Single Equalities Act 2010.  

Deadline TBC

Purpose of Role: Crisis Support Worker

  In the past year, we have seen an increasing number of disabled people who are in crisis or present in significant distress. This includes people of all ages, genders, and backgrounds and we have recognised that the cause of a crisis is different for everyone. Some people have been unable to leave their house because of panic attacks, are homeless, experiencing abuse, are experiencing a psychotic illness, in the midst of a relationship breakdown, starving, or in financial crisis.   We recognise that the support we can offer prevents a further escalation of a crisis (e.g. into hospital or further into the criminal justice system) – but also that the best outcome for crises is when they are avoided. Working as part of the preventative services in Stockport, we support many people to make changes to their lives that will lead to a sustainable recovery.  

Stockport Centre For Independent Living (SCIL)

  Introduced in 2015, the SCIL is the only one of its type in the Stockport region. It was formulated as a response to the changing needs of adults living with a disability or long term limiting condition and their carers, and against a background of swingeing government cuts to disabled people. Its goal: to enable disabled people to maintain their independence, have improved life chances, and be less socially isolated.   The SCIL provides the borough’s disabled people with a major opportunity to increase their choice and control over the services that are run by organisations that support them. More than that, it is a major arena for inclusion, employment and innovation where disabled people create new and better services and opportunities together.   The SCIL is a key part of the preventative service landscape within Stockport, supporting well over 500 people monthly (and rising).    

Duties and Responsibilities

  The post holder will be proactive and work collaboratively with individuals to identify their strengths, assets and opportunities to make a positive difference to their lives and communities. You’ll benefit from a supportive working environment and being part of our fantastic and diverse team, working to achieve our vision of an equal and inclusive society.   The main duties of the post are to:  

  • Work as part of preventative services in Stockport to support people to make changes to their lives that will lead to sustainable recovery
  • Offer a holistic approach to identify and assess presenting needs and long-term


  • Set out a tailored plan of support for individuals, bringing together a range of

community events, leisure activities, and social connections designed to provide sustainable support via innovative solutions

  • Manage enquiries from the public and other agencies in a professional and confidential manner
  • Assist with money management and housing support
  • Access health and social care services and activities to increase options for people to

manage their own health and wellbeing in a meaningful way

  • Design a range of options that increase engagement, build personal resilience and

enable self-management through:

  • Group activities which focus on emotional support, sharing experiences and


  • One to one peer support, offered in person or other methods
  • Online forums or groups based around issues such as those who are

housebound or homeless, or health conditions and/or disabilities of any kind

  • Engaging sessional workers to deliver training for self-help and other related


  • Acting as a champion of inclusion to support Stockport Race Equality Partnership
  • Reducing isolation and loneliness
  • Work as part of the wider team to support local user-led and life skills programmes
  • Undertake Disclosure and Barring Service (DBS) checks and identify any evident

risk or safeguarding issues to peers, responding appropriately in line with the Risk Management Policy to ensure any incidents are reported appropriately

  • Maintain accurate database records, including support activities and case studies, designed to evidence the impact of the service
  • To undertake tasks that may be reasonably requested by the organisation as directed

by the Stockport Centre for Independent Living Manager          

Person Specification

  The post holder will have the following skills:  

  • Experience and knowledge of supporting vulnerable and marginalised people
  • A flexible and innovative approach towards problem-solving
  • Be self-motivated and self-disciplined in managing day-to-day activities, and in working to meet the needs of individuals
  • Able to develop good relationships with a diverse range of people, both at a public and senior professional level. Liaison with key partners is an essential component of effective support
  • Able to run group sessions and develop training materials
  • Good oral and written communication
  • An awareness and understanding of issues surrounding safeguarding and confidentiality
  • Able to adapt to change
  • Good IT skills

As an organisation run by and for disabled people, we particularly welcome applications from people with lived experience of disability.     ‘As a charity, our aim is to eliminate barriers, be non-judgmental, and give holistic support to people – and to be accessible. Not just physically, but in attitude and approach. Disability Stockport has got a feel about it that I have never found anywhere else.’   Staff comment     ‘I feel empowered working here.’   Staff comment

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